With our 30 day return policy, there are no special catches or exceptions. All we ask is that you bring the items back to us in the original packaging, and make sure the merchandise is in it’s original condition. Pretty simple! Here are the specifics:
- You can return or exchange your purchase for up to 30 days from the purchase date
- Products must be in the condition you received them and with the original tags and/or packaging (this includes the box – we need that back!)
- To ensure proper identification of your purchase, you must provide your original sales receipt (or we must be able to identify your original purchase by looking you up as a customer in our system and finding the appropriate sale)
- Last, but not least: We will happily exchange your item for another item of equal or lesser value. If you don’t want to exchange, your refund can be issued in the following ways:
- Store credit for your full purchase price on a Twisted Trails gift card. These cards never expire!
- If you pay by credit card, we can issue a refund for the full purchase price back to your card.
- We will not issue a cash refund for purchases over $50 (no exceptions, sorry). If you pay with cash and your purchase is over $50, a check will be mailed to you within 7 business days. (Remember – store credit can always be issued on a gift card!)